West Sacramento, California
(916) 372-8267
email: kfunkcreates@sbcglobal.net
Summary:
An experienced manager and customer service specialist seeking a permanent position with a company that will benefit from my skills, and provide me with exciting new challenges.
Highlights:
- Clear and effective writer and communicator
- Committed to producing results above and beyond expectation.
- Thrive on problem solving and motivating others to achieve their objectives.
- Proficient at assessing skills, and creating dynamic resumes and other documents.
- Talent for generating creative ideas, organizing projects and delegating tasks.
Experience:
Freelance Writing/Creative Services (Current)
· Prepare impressive resumes and cover letters, specialize in combining work history into a successful job-hunting document.
· Research and write magazine articles in the areas of community, family, parenting, business, and health and fitness.
· Design custom “scrapbooking” memory books using client provided photos and create web logs (blogs).
· Provide small business consulting to retail stores looking to increase sales and expand market share.
Management
· Served as manager, covered all store areas including cashiering and banking duties, department management, merchandising display, payroll, scheduling, inventory control, and gift buying. Served as back up bookkeeper when needed.
· Recruited, hired, trained and supervised employees at all levels and developed them for growth opportunities.
· Successfully built highly effective team by providing a positive, productive work environment, employee incentive programs, store meetings, and open communication.
Customer Service
· Greeted and approached customers and gave them my full courteous attention.
· Developed lasting relationships and kept detailed records of individual buying habits and preferences, encouraging repeat sales.
· Researched and promptly followed through on any customer billing inquiries.
· Processed all customer service complaints with patience and sensitivity.
Employment:
2001-present Writer/Scrapbook Designer/Small Bus. Consultant, West Sacramento, CA.
2000-2001 Store Manager/Gift Buyer for A & H Hallmark, Napa, CA.
1999-2000 Customer Service Representative for AT & T Cable, Napa, CA.
1995-1997 Marketing Director/Merchandising Manager for Roberts Hallmark Chain of Stores, Napa, CA.
1988-1995 Store Manager/Gift Buyer for Roberts Hallmark (Napa store), Napa, CA.
1986-1988 Accounts Receivable/Inventory Control for Allen & Benedict Furniture, Napa, CA.
Education:
1989-2001 Ongoing Marketing & Management training with Hallmark Cards, Inc.
1984 Vintage High School Graduate, Napa, CA.
Other: Computer friendly and literate in MS Word, Outlook, Publisher. Anxious to learn additional programs.
